Coffee Factory
37 low data1.0(1)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
BMS Organics Setiawalk
Specialty CoffeeCafe & BrunchAesthetic / Instagrammable CafePet-Friendly / Cat CafeStudy & Laptop-Friendly Cafe
79
composite score
- Services
- Specialty Coffee, Cafe & Brunch, Aesthetic / Instagrammable Cafe
- Reviews
- 181
What recent reviews say
Reviewers consistently praise the vegetarian menu, fresh ingredients, and staff warmth, particularly Ms. Ally and Lily. The peaceful setting draws office workers and health-conscious diners seeking meat-free options. Service falters at lunch: waits of 40 minutes to an hour reported even with few customers on site.
Prices run RM19+ for rice plates. The kitchen handles dishes methodically, which staff members note requires patience. Strong loyalty from repeat visitors who value the food quality and personal service, though timing expectations matter at peak hours.
Praised for
- friendly and attentive staff (Ally, Lily named)
- fresh, delicious vegetarian and healthy food
- peaceful, comfortable environment
- generous portions
- healthy ingredient retail available
Watch-outs
- long wait times during peak lunch hours
- slow service despite small crowds
- high prices for portion sizes
friendly-stafffresh-pastriesgood-valueclean-spaceslow-servicelong-waitauthentic-tastegenerous-portions
Best for: Health-conscious diners and office workers seeking vegetarian lunch, with time to spare
Think twice if: You need quick service at lunchtime; peak-hour waits routinely exceed 40 minutes
Strengths
- Specialised vegetarian menu with fresh, praised ingredients
- Staff known by name for personal, friendly service
- Quiet workspace suitable for lunch or study
- Organic retail selection available in-cafe
Worth knowing
- Staff members Ally and Lily mentioned by name for friendly service across multiple reviews
- Dishes include Pepper Oatmilk Soup Mee Xian and Carbonara Spaghetti; oat milk sourced from Oat Story brand
- Retail items include Tiger Mushroom Soya Milk, SoyLAC, M+ Fibre Drink, V+ Berries for Eyes, Oat Flax, Golden Black Sesame Powder, 5 Green Powder, Tri-Algae, Baby Rolled Oats, High Protein Soya Milk, Olivia Lady Oatmilk, White Coffee
- One reviewer noted pre-prepped food reheated in microwave during peak service
What reviews say by service
- Specialty Coffee
- Oat milk drinks praised for quality; oat milk sourced from Oat Story brand
- Cafe & Brunch
- Vegetarian brunch and lunch dishes consistently fresh and tasty, but lunch-hour service notably slow
- Study & Laptop-Friendly Cafe
- Peaceful environment popular with office workers for lunch, though peak-hour waits can exceed 40 minutes
How it compares
- Rated 4.6 against a 4.39 average across the 168 cafe & brunch businesses listed here.
- Has more Google reviews than 61% of the businesses in this directory.
How we scored this
Methodology Star rating 72
Review volume 98
Review recency 100
Review sentiment 53
Profile completeness 100
Verification 30
Common questions
- What are the main menu items?
- Vegetarian dishes including Pepper Oatmilk Soup Mee Xian, Carbonara Spaghetti with oat milk, rice plates with vegetables, and salads. Health drinks include oat milk from Oat Story, soya milk varieties, and fibre drinks.
- How long does service take at lunch?
- Reviewers report waits of 40 minutes to 1 hour during lunch hours, even with few customers present.
- Can I buy organic ingredients to take away?
- Yes. The cafe stocks packaged organic items including soya milk, oat milk, fibre drinks, sesame powder, powdered oats, and other health ingredients.
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